Customer Experience Consulting Services

 

 

Helping entrepreneurs and SME’s deliver exceptional customer experiences consistently

Here’s what every business needs to know about Customer Experience

Delivering exceptional customer experiences consistently will boost your sales, increase client retention and make your customers your marketeers

 

And the best part is, you don’t need to have millions in turnover to deliver exceptional customer experiences every single time

Customer Experience is NOT the same as Customer Service. They are worlds apart, yet they overlap at the same time.
Customer Experience is about everyone in your business understanding, living and breathing your Brand Values, Mission, Vision and Purpose, ensuring they are evident in every client engagement at each touchpoint along your customer's journey.
Customer Experience is about everyone in your business being a leader, guide, expert and an authority who can capably bring your customer through the transformation they desire.
Each engagement with your clients is an opportunity to grow your business and impact your client's lives for the better. It's time to make your customers' experience our priority. Let's change the world together through one exceptional customer experience at a time. Choose from the range of solutions here.

Webinars – Training Services

Here’s the perfect solution if you want to improve your Customer Experience knowledge, ability and creativity in bite-size chunks. Great customer experiences drive extraordinary business results. Join the next webinar to pick up tips and tricks to get your business on track to delivering exceptional customer experiences consistently.

Click here to register for the next FREE masterclass.

The Customer Experience Masterclass Series – a 6-month digital programme

This is a one-of-a-kind series of customer experience masterclasses designed for business owners, online and in-person sellers, coaches, consultants and freelancers.

Whether you know a little or a lot about customer experience, this course is for you. You will learn how to attract and retain your ideal clients so that you can grow and scale your business sustainably. You will get support to create a unique set of brand guidelines, marketing strategy, social media strategy, sales strategy, customer journey map and develop your leadership and business skills.

Click to learn more.

1:1 Customer Experience (CX) Solutions – Consultancy, Coaching & Training Services

The ultimate in CX Solutions, not only do you get a bespoke strategy and plan tailored for your business, you will take away my proven CX Solutions framework so that you can apply it time and time again for the ever-changing needs and wants of your customers. Gather insights, understand your customer’s needs, create personas, map existing journeys, and identify opportunities to optimise the customer experience most profitably. This collaborative method works, and it will generate revenue, customers and exceptional experiences consistently. You will also have a new embedded Customer Experience culture ready for the future.  Get access for you and your teams to our CX Community.

This is just some of what I work through with my clients so that you and your teams can make your Customers’ Experiences exceptional

Customer Experience

  • Fundamentals
  • Research
  • Design
  • Strategy

Leadership

  • Coaching
  • Training
  • Behaviours
  • Performance

Teamwork

  • Coaching
  • Training
  • CX Clarity
  • Attitude & Behaviour

Sales

  • Sales Language
  • Sales Meetings
  • Sales Calls
  • Sales Pipeline

My latest clients, inspired and empowered to create exceptional customer experiences that make a difference in the lives of the people they touch, through one exceptional customer experience at a time. I work with some great companies and brands ranging from start-ups to SME’s.

Everyone knows "the customer comes first" but Deirdre helps business owners see what that means from a wide range of perspectives - from how to attract, serve, and keep a customer and all the steps in between.

Deirdre's CX Masterclass goes into detail on the oh-so-important topics that many of us don't like to have to discuss... talking sales, handling objections, and managing mistakes along the way. By facing these issues straight on, Deirdre lifts the veil and makes them less intimidating.

I've learned a lot about my business by working with Deirdre, but I've also learned a lot about myself and what values I want to shine through during a customer's experience with my company and how to make them obvious at each step along their journey.

No matter what stage of business you are in, I highly recommend working with Deirdre if you want a fresh perspective of how your business interacts with its customers currently so that you can improve and grow.

Autumn TobinThe Koop Studios

It is the first time I have actually gone over course work in so much detail, spent longer and actively work on taking it forward. I am not sure what prompted me into action to sign up with you a few weeks ago, but I am glad I did so. I've been in business for nearly three years. Now I feel much more confident in myself because of the framework you've provided. There have been so many takeaways. It's an incredible programme. I'm doing things, not just talking about them. I'm not hiding anymore. I've niched down, and I'm actively creating conversations. I feel really positive for the next 12 months.

Mary FinnConnect4Work

Deirdre, the course is fantastic and even if the content is huge, it was so great to learn bit by bit. I can say that I've got a lot out of it. Not only the information but the company was very encouraging. I feel so much more confident now. I know exactly what I need to spend my time on. Now that I understand each step of the journey I've created and how my clients and potential clients feel in the process, I don't miss anything that's visible from the outside. The session practising the sales pitch was the highlight of the programme for me. Every single week was amazing. I would recommend it 200%.

Zita LaszloffyExpand From Inside

The bit of accountability is good for me. I no longer stumble if someone asks me for a price reduction. You helped me overcome that challenge. It's made me realise my worth and that my price is there for a reason. I'm now more confident talking about my service, offer and my package. This course has helped me get clear on who I'd like to work with. I'm glad I came on this journey because it made me realise areas of my business from a customer point of view where I was lacking.

Maura MackeyMaura Mackey Design

I worked with Deirdre for a short session to explore my customer strategy and was impressed with her knowledge and expertise. Deirdre has a very approachable manner, she listened to me and really took the time to understand my business and my customers needs. I would have no hesitation in personally recommending Deirdre to anyone in business looking to put their customers first.

VictoriaPivot Career Coaching

My session with Deirdre was so beneficial. Deirdre has a way of examining ideas and immediately narrowing it down to the salient points. Her passion and extensive knowledge is evident straight away and you can't help but leave her session invigorated and passionate about your plan going forward.

KayPMFT

Just had the most informative 'Customer Journey Experience' session with Deirdre and learnt so much on how I can improve my client's experience at The Networking Hub. I've come away excited and eager to get started but under no illusion that there's a lot of work to be done. Deirdre brings clarity on what can be achieved and how it can be achieved. She coaches and mentors in equal measures, ensuring along the way that it doesn't overwhelm.
Would highly recommend booking a consultation with Deirdre Martin Consulting and take your business to the next level.

Siobhan FitzpatrickThe Networking Hub

Given the pace of change in today’s world, there has never been a better time to implement a Customer Experience strategy. Check out some of my recent blogs to get more insight in to what Customer Experience is all about.

To learn more about how working with me will grow your business, delight your customers and improve your brand, book a consultation with me.

Your turn to make a move

Book a Consultation today

Click here

No appointments available? That’s ok. Send me a message here, or pop me an email and I’ll find you a slot.