- Constantly scrambling to find your ideal clients is anxiety-inducing.
- Attracting the wrong clients means those clients will later fall through the cracks. And worse, when you attract the right clients but don’t communicate effectively, or manage their experience, growing your business becomes even more challenging.
- Your business grows when you have the right messaging and strategies to communicate effectively and retain your ideal clients. Your reputation will precede you. Your clients will never want to go anywhere else and will start to become your most significant source of future business by referring their friends and family to you.
Achieve success as a service-based entrepreneur with marketing and customer experience coaching
Create a customer experience that will captivate your customers and convert them into raving fans of your brand, telling anyone who’ll listen how exceptional your services are.
Webinars – Training Services
Here’s the perfect solution if you want to grow your business in bite-size chunks. Great customer experiences drive extraordinary business results. Join the next webinar to pick up tips and tricks to get your business on track to delivering exceptional customer experiences consistently.
Click here to register for the next FREE masterclass.
Group Coaching Programs
Achieve success as a service-based entrepreneur with a marketing and customer experience coaching program. Use your marketing to send up a flare that your ideal clients will see and think, ‘Hey, they’re talking to me. Yes, I need that, and it sounds like they can help me’. Create a customer experience that will captivate your customers and convert them into raving fans of your brand, telling anyone who’ll listen how exceptional your services are.
Click here to learn more.
1:1 Customer Experience (CX) Solutions – Consultancy, Coaching & Training Services
The ultimate in CX Solutions, not only do you get a bespoke strategy and plan tailored for your business, you will take away my proven CX Solutions framework so that you can apply it time and time again for the ever-changing needs and wants of your customers. Gather insights, understand your customer’s needs, create personas, map existing journeys, and identify opportunities to optimise the customer experience most profitably. This collaborative method works, and it will generate revenue, customers and exceptional experiences consistently. You will also have a new embedded Customer Experience culture ready for the future. Get access for you and your teams to our CX Community.
“Everyone knows "the customer comes first" but Deirdre helps business owners see what that means from a wide range of perspectives - from how to attract, serve, and keep a customer and all the steps in between.
Deirdre's CX Masterclass goes into detail on the oh-so-important topics that many of us don't like to have to discuss... talking sales, handling objections, and managing mistakes along the way. By facing these issues straight on, Deirdre lifts the veil and makes them less intimidating.
I've learned a lot about my business by working with Deirdre, but I've also learned a lot about myself and what values I want to shine through during a customer's experience with my company and how to make them obvious at each step along their journey.
No matter what stage of business you are in, I highly recommend working with Deirdre if you want a fresh perspective of how your business interacts with its customers currently so that you can improve and grow.”Autumn TobinThe Koop Studios
“It is the first time I have actually gone over course work in so much detail, spent longer and actively work on taking it forward. I am not sure what prompted me into action to sign up with you a few weeks ago, but I am glad I did so. I've been in business for nearly three years. Now I feel much more confident in myself because of the framework you've provided. There have been so many takeaways. It's an incredible programme. I'm doing things, not just talking about them. I'm not hiding anymore. I've niched down, and I'm actively creating conversations. I feel really positive for the next 12 months.”Mary FinnConnect4Work
“Deirdre, the course is fantastic and even if the content is huge, it was so great to learn bit by bit. I can say that I've got a lot out of it. Not only the information but the company was very encouraging. I feel so much more confident now. I know exactly what I need to spend my time on. Now that I understand each step of the journey I've created and how my clients and potential clients feel in the process, I don't miss anything that's visible from the outside. The session practising the sales pitch was the highlight of the programme for me. Every single week was amazing. I would recommend it 200%.”Zita LaszloffyExpand From Inside
“The bit of accountability is good for me. I no longer stumble if someone asks me for a price reduction. You helped me overcome that challenge. It's made me realise my worth and that my price is there for a reason. I'm now more confident talking about my service, offer and my package. This course has helped me get clear on who I'd like to work with. I'm glad I came on this journey because it made me realise areas of my business from a customer point of view where I was lacking.”Maura MackeyMaura Mackey Design
“I worked with Deirdre for a short session to explore my customer strategy and was impressed with her knowledge and expertise. Deirdre has a very approachable manner, she listened to me and really took the time to understand my business and my customers needs. I would have no hesitation in personally recommending Deirdre to anyone in business looking to put their customers first.”VictoriaPivot Career Coaching
“My session with Deirdre was so beneficial. Deirdre has a way of examining ideas and immediately narrowing it down to the salient points. Her passion and extensive knowledge is evident straight away and you can't help but leave her session invigorated and passionate about your plan going forward.”KayPMFT
“Just had the most informative 'Customer Journey Experience' session with Deirdre and learnt so much on how I can improve my client's experience at The Networking Hub. I've come away excited and eager to get started but under no illusion that there's a lot of work to be done. Deirdre brings clarity on what can be achieved and how it can be achieved. She coaches and mentors in equal measures, ensuring along the way that it doesn't overwhelm.Siobhan FitzpatrickThe Networking Hub
Would highly recommend booking a consultation with Deirdre Martin Consulting and take your business to the next level.”
Given the pace of change in today’s world, there has never been a better time to implement a Marketing And Customer Experience strategy. Check out some of my recent blogs to get insights and tips.
To learn more about how marketing and customer experience coaching will grow your business, schedule a call.