68% of customers leave because they believe the business does not care about them. Acting on feedback from your customers shows you truly value them and if they stay with you as a result of you acting on your feedback, what does that do for your business financially?
Statistics show it’s 5-10times more expensive to get new customers for your business that it is to retain and upsell to your existing customers.
Feedback truly is a gift. Use feedback as a means to learn and grow.
Deirdre Martin is a business mentor that specialises in brand, marketing, sales and customer experience. She is a keynote speaker, business award winner and bestselling business author. For a FREE business breakthrough call, go to Deirdre’s calendar and find a time that works for you. Follow on LinkedIn!