68% of customers leave because they believe the business does not care about them. Acting on feedback from your customers shows you truly value them and if they stay with you as a result of you acting on your feedback, what does that do for your business financially?

Statistics show it’s 5-10times more expensive to get new customers for your business that it is to retain and upsell to your existing customers.

Feedback truly is a gift. Use feedback as a means to learn and grow.

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